Understand Customers
SENTIMENT ANALYSIS
Understand public opinion about your product or brand, instantly
Rebranding? Launching a new product? Discover how people really feel about it across social channels, and incorporate their feedback before your competitors capitalize on it.
Learn moreIDENTIFY INTENT
Get a 360 view of your customers' interests
Transform engagement across every stage of the customer journey into rich, predictive insights. Leverage these insights to reach your customers with more effective messaging.
Learn moreCHURN PREVENTION
Use a full picture of customer interactions to predict and prevent churn
No more data silos. Combine multiple data sources and previously dormant data to understand and improve customer health. Predict which customers need attention to mitigate churn.
Learn moreSIMILAR CUSTOMERS
Search for similar customers when a churn or upsell event occurs
Finding your next upsell shouldn’t be guesswork. When one customer upsells or churns, search for similar customers to reach out to.
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